The Italian railways assist disabled people during their train journeys. These services must be booked through the Sala Blu (Blue Room), an information point located in 14 main train stations in Italy. In Tuscany, the “Sala Blu” is only found in Florence’s Santa Maria Novella Station, but in the smaller stations there's the PRM (Persons with Reduced Mobility) service which provides basic assistance. Through the Sala Blu you can gather information, book seats, and reserve a wheelchair, a guide and assistance with carrying one hand baggage.
We recommend making special arrangements at least 24 hours prior to travel for international travel and for e-mail requests. Arrangements should be made at least 12 hours in advance for travel between or with connections at Assistance Circuit stations. For travel from 08:00-22:00 between main Blue Hall stations, notification should be given at least 1 hour before departure. To request services, you can:
- Send an e-mail to one of the Sala Blu (24 hours in advance or 48 hours for international trips)
- Go directly to the Sala Blu (1 hour in advance if you are traveling between 7.45 am and 10.30 pm - 12 hours in advance if you are traveling at night or if you are traveling to a smaller station)
- Call from 6:45 am to 9:30 pm every day, including holidays:
- 800 90 60 60 (toll-free number for landline)
- 99 30 30 60 (for mobile phones)
The Sala Blu of Florence is located in the Santa Maria Novella Station at platform 5 Opening hours: 6.45 am to 9.30 pm E-mail: firstname.lastname@example.org
Stations with PRM service:
Arezzo, Campiglia Marittima, Cecina, Chiusi-Chianciano Terme, Empoli Figline Valdarno, Firenze Campo di Marte (at night, service is limited to travelers who do not require a lift truck or wheelchair), Firenze Rifredi (at night, service is limited to travelers who do not require a lift truck or wheelchair). Firenze Santa Maria Novella (Sala Blu), Follonica, Grosseto, Livorno Centrale, Lucca, Massa Centro, Montecatini Centro, Piombino (Service is limited to travellers who do not require lift truck). Pisa Centrale, Pisa S. Rossore, Pistoia, Poggibonsi – San Gimignano, Pontassieve, Prato Centrale, S. Giovanni Valdarno (at night, service is limited to travellers who do not require a lift truck or wheelchair). Siena, Terontola – Cortona , Viareggio.
Now that you know what services are offered for those traveling by public transport, you can choose your destination! These are the cities, easy to reach by train, that offer more cultural opportunities for blind and visually impaired people: